Privacy Policy

Last Updated: December 1, 2025

This Privacy Policy (“Policy”) explains how information about You is collected, used, and disclosed by Your access or use of this Site or otherwise as a result of Your interactions with Us. By visiting this Site directly or through another site, you accept the terms and conditions of this Policy. This Policy applies to this Site. We are not responsible for the content or privacy practices on any website not operated by Us to which this Site links or that links to this Site.

We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 18. If you are under the age of 18, please do not submit any personal information to Us, and rely on a parent or guardian to assist you.

Information We Collect Automatically We may also automatically collect information about you when you access or use the Site or transact business with Us, including:

• Transaction Information: When you complete a payment on the website, we collect information about the transaction, such as payment amount, and the date and location of the transaction.

• Log Information: We obtain information about your use of Our websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to this Site.

• Device Information: We collect information about the computer or mobile device you use to access Our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.

• Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. We may also collect information about your approximate location each time you access this Site.

• Information Collected by Cookies and other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with this Site, including information about your browsing behavior, purchase behavior, and other engagement with the Services.

We use this information in one or more of the ways described in the “Use of Information” section below. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies.

Information Use and Disclosure

Internal Use

We use your personal information to process your payment and provide you with the service. We may internally your personal information to improve this Site’s content and layout, to improve outreach and for Our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.

External Use

We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone.

Your information is processed in a secure manner.

We may disclose information to third parties that perform specific functions on Our behalf. However, we will only disclose the information that is necessary for them to perform their service. We must provide your credit card number to financial-services corporations such as credit-card processors and issuers as is required to process your orders. We will use industry standard security measures, including data encryption, when providing your credit card number to others. We may disclose personal information or financial information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if We are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms and Conditions or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use this Site for illegal reasons or to commit fraud.

Updates to this Policy

If We change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information We collect, use and disclose. We encourage you to review this Policy from time to time so you will know if the Privacy Policy has been changed or updated.

1. Introduction

Welcome to Rockwell W.L.L. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, visit our website, or engage in our food and beverage trading services.

Important: By using our website, communicating with us, or providing your personal information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect, store, and process various types of personal data, including but not limited to the following:

2.1 Personal Identification Information

Name and contact details — full name, email address, phone number, and delivery or billing address.
Payment details — billing information and transaction data (processed securely through third-party payment gateways).
Account details — if you register or create a profile with us.

2.2 Technical and Usage Data

Device information — IP address, browser type, and operating system.
Usage information — how you browse and interact with our website.
Marketing preferences — your consent or preferences for receiving updates from us.

2.3 Data Collection Methods

Direct interactions: Information you provide by email, phone, or online forms.
Automated technologies: Information automatically collected when visiting our website.
Third-party sources: Verified business directories or service providers.

3. How We Use Your Information

We use your personal data in compliance with Bahraini data protection laws for the following purposes:

Purpose	Type of Data	Legal Basis
To process and deliver your orders	Identity, Contact, Payment	Performance of a contract
To communicate and manage customer relationships	Identity, Contact	Legitimate interests
To manage our website and protect against fraud or misuse	Technical, Usage	Legal obligations / Legitimate interests
To send marketing updates and promotions (with consent)	Identity, Contact, Preferences	Consent
To analyze and improve our services and user experience	Technical, Usage	Legitimate interests

4. Data Security

We use appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or misuse. Access to personal data is restricted to authorized personnel who require it for legitimate business functions.

Security Measures Include: SSL encryption, secure servers, password protection, and regular cybersecurity audits.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Bahraini law.

5.1 Typical Retention Periods

Transaction records: 7 years (for accounting and tax compliance).
Customer communications: 3 years after last contact.
Marketing consents: Until you withdraw consent.
Website analytics data: 24 months from collection date.

6. Your Legal Rights

Under Bahraini and international data protection regulations, you have the following rights regarding your personal data:

Access: Request a copy of your personal data.
Correction: Request updates to incorrect or incomplete data.
Erasure: Request deletion of your personal data (“right to be forgotten”).
Restriction: Request limitation of how your data is processed.
Portability: Request transfer of your data to another organization.
Withdraw Consent: Withdraw consent to marketing or processing activities at any time.

No Fees: You will not be charged a fee to exercise your rights unless your request is manifestly excessive or repetitive.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site performance, and personalize content.

7.1 Types of Cookies

Essential Cookies: Required for website functionality.
Performance Cookies: Help us understand user behavior and improve our site.
Preference Cookies: Store your settings for future visits.
Marketing Cookies: Used for targeted advertising with your consent.

You may disable cookies in your browser settings. Some parts of the website may not function properly if cookies are disabled.

8. International Data Transfers

We may transfer your data to trusted partners or processors located outside Bahrain, ensuring that appropriate safeguards (such as contractual clauses) are in place to protect your privacy.

9. Third-Party Links

Our website may include links to third-party websites or social media platforms. We are not responsible for their privacy practices. Please review the privacy policies of any external sites you visit.

10. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect legal, operational, or service updates. All changes will be published on this page, and the revised date will be updated above.

11. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Company Name: Rockwell W.L.L
Email: privacy@rockwellcarpet.com
Phone: +973 3308 0421
Address: Office no 33, Building no 19, Road - 1802, Al Hoora 318 - Bahrain
Data Protection Officer: dpo@rockwellcarpet.com