Privacy Policy

Last Updated: January 1, 2025

1. Introduction

Welcome to Rockwell W.L.L. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, visit our website, or engage in our food and beverage trading services.

Important: By using our website, communicating with us, or providing your personal information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect, store, and process various types of personal data, including but not limited to the following:

2.1 Personal Identification Information

Name and contact details — full name, email address, phone number, and delivery or billing address.
Payment details — billing information and transaction data (processed securely through third-party payment gateways).
Account details — if you register or create a profile with us.

2.2 Technical and Usage Data

Device information — IP address, browser type, and operating system.
Usage information — how you browse and interact with our website.
Marketing preferences — your consent or preferences for receiving updates from us.

2.3 Data Collection Methods

Direct interactions: Information you provide by email, phone, or online forms.
Automated technologies: Information automatically collected when visiting our website.
Third-party sources: Verified business directories or service providers.

3. How We Use Your Information

We use your personal data in compliance with Bahraini data protection laws for the following purposes:

Purpose	Type of Data	Legal Basis
To process and deliver your orders	Identity, Contact, Payment	Performance of a contract
To communicate and manage customer relationships	Identity, Contact	Legitimate interests
To manage our website and protect against fraud or misuse	Technical, Usage	Legal obligations / Legitimate interests
To send marketing updates and promotions (with consent)	Identity, Contact, Preferences	Consent
To analyze and improve our services and user experience	Technical, Usage	Legitimate interests

4. Data Security

We use appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or misuse. Access to personal data is restricted to authorized personnel who require it for legitimate business functions.

Security Measures Include: SSL encryption, secure servers, password protection, and regular cybersecurity audits.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Bahraini law.

5.1 Typical Retention Periods

Transaction records: 7 years (for accounting and tax compliance).
Customer communications: 3 years after last contact.
Marketing consents: Until you withdraw consent.
Website analytics data: 24 months from collection date.

6. Your Legal Rights

Under Bahraini and international data protection regulations, you have the following rights regarding your personal data:

Access: Request a copy of your personal data.
Correction: Request updates to incorrect or incomplete data.
Erasure: Request deletion of your personal data (“right to be forgotten”).
Restriction: Request limitation of how your data is processed.
Portability: Request transfer of your data to another organization.
Withdraw Consent: Withdraw consent to marketing or processing activities at any time.

No Fees: You will not be charged a fee to exercise your rights unless your request is manifestly excessive or repetitive.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site performance, and personalize content.

7.1 Types of Cookies

Essential Cookies: Required for website functionality.
Performance Cookies: Help us understand user behavior and improve our site.
Preference Cookies: Store your settings for future visits.
Marketing Cookies: Used for targeted advertising with your consent.

You may disable cookies in your browser settings. Some parts of the website may not function properly if cookies are disabled.

8. International Data Transfers

We may transfer your data to trusted partners or processors located outside Bahrain, ensuring that appropriate safeguards (such as contractual clauses) are in place to protect your privacy.

9. Third-Party Links

Our website may include links to third-party websites or social media platforms. We are not responsible for their privacy practices. Please review the privacy policies of any external sites you visit.

10. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect legal, operational, or service updates. All changes will be published on this page, and the revised date will be updated above.

11. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Company Name: Rockwell W.L.L
Email: privacy@rockwellfoods.com
Phone: (+973) 32250105 / (+973) 38177375
Address: Building 1332, Flat 23, Road 4149, Block 441, North Sehla, Kingdom of Bahrain
Data Protection Officer: dpo@rockwellfoods.com