Returns & Refund Policy

Last Updated: December 1, 2025

1. Overview

At Rockwell Carpet, we take great pride in the quality and authenticity of our handcrafted Turkish carpets. Our goal is to ensure your complete satisfaction with every purchase. If you are not fully satisfied, we offer a return and refund policy under the terms outlined below.

Return Eligibility Period

You may request a return within 14 days of receiving your order, provided the product meets the eligibility conditions below.

2. Return Conditions

To be eligible for a return, your item must meet the following conditions:

• The carpet must be in its original, unused condition.
• The product must not have been stained, damaged, or altered.
• All original tags and packaging must be intact.
• Return requests must be made within 14 days of delivery.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Custom-made or custom-sized carpets.
• Carpets purchased under clearance or promotional sales.
• Items not in their original condition.

3. Return Process

To initiate a return, please follow these steps:

1. Contact us at info@rockwellcarpet.com or call +973 3308 0421 to request a Return Authorization.
2. We will provide instructions for securely packaging and returning your item.
3. Ship the product to our facility in Bahrain using a reliable, trackable courier service.
4. Once we receive and inspect the item, your refund will be processed within 10–14 business days.

4. Refund Policy

Refunds will be issued to the original payment method after the returned product has been received and inspected. Refund details are as follows:

• Full refunds are provided for approved returns.
• Original shipping costs are non-refundable.
• Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
• Refunds are issued in Bahraini Dinar (BHD).

Refund Timeline

1. Days 1–3: We receive and inspect the returned product.
2. Days 4–7: Refund approval and processing.
3. Days 8–14: Your bank processes the refund (timing may vary).

5. Damaged or Defective Products

If your order arrives damaged or defective, please contact us immediately. We will arrange a replacement or refund at no additional cost.

• Report damage within 48 hours of delivery.
• Provide photos of the damaged product and packaging.
• We will arrange for pickup or return shipping.
• You can choose between a replacement or a full refund.

Examples of Eligible Claims

• Damaged packaging: Torn or mishandled shipment.
• Material defects: Weaving issues or tears not caused by customer use.
• Incorrect items: Receiving the wrong carpet or size.

6. International Returns

For international customers, please note:

• Customers are responsible for all return shipping costs and customs fees.
• Ensure all products are declared correctly for customs clearance.
• Use a reliable, trackable courier service for international returns.
• Refunds will be issued in the currency originally used for the purchase.

7. Exchanges

We do not process direct exchanges. If you wish to exchange a product:

1. Return the original item for a refund as outlined above.
2. Place a new order for the desired carpet.
3. Contact us for assistance with expedited reordering if needed.

8. Frequently Asked Questions

How long does it take to receive my refund?

Refunds are typically processed within 10–14 business days after the returned item is received and inspected.

What if I received the wrong item?

If you received an incorrect carpet, contact us immediately at info@rockwellcarpet.com. We will arrange free pickup and send the correct item at no additional cost.

Can I return used carpets?

Carpets that have been used, stained, or damaged cannot be returned unless they are defective upon delivery.

Do you provide prepaid return labels?

Prepaid return labels are provided only for defective or incorrect shipments. For voluntary returns, customers are responsible for shipping costs.

9. Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

Company Name: Rockwell W.L.L
Email: info@rockwellcarpet.com
Phone: +973 3308 0421
Address: Office no 33, Building no 19, Road - 1802, Al Hoora 318 - Bahrain

© 2025 Rockwell Carpet. All Rights Reserved.